Posts tagged Ryanair

Well, I wasn’t planning to write this blog entry until there had been some kind of resolution, but my patience is being tried to its limits so I need to let off steam. God knows there’s already loads of bad publicity for them on the Web, so it’s not going to make any difference, but it may make me feel a little better and who knows, someone out there might be able to give me some good advice on getting satisfaction!

Ryanair, everyone’s favourite low cost airline. I’m not going to complain about booking fees, “hidden” charges, baggage allowances, because until now we have been happy customers. When you book, you know exactly what you’re getting… you know that certain fees are going to be added on, and you know exactly how much it will cost by the time you press the pay button. The service is basic, but then the tickets are dirt cheap, so that even the added car journey at the other end means they were ideal for visiting relatives abroad.

As we have discovered to our cost, the problems begin when you have a legitimate complaint. We had accidentally booked our eldest daughter under her mother’s maiden name rather than our married one. Silly mistake, yes, and we were a little annoyed with ourselves, but at least we could change the name for £100 online with no fuss and no real harm done? (more…)